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SalaryJob Description
Glasgow Life is looking for a Health & Wellbeing Assistant to join us on a 35 hour, full time, Fixed Term contract for a period up to 31st July 2027. As a Health &Wellbeing Assistant you will be joining our in-demand Live Well Community Referral Team. You will be part of a dedicated team which seeks to address people’s needs in a holistic way by supporting individuals to co-create a wellbeing plan focussed on achieving goals that are most important to them. It also aims to support individuals to take greater control of their own health and wellbeing.
More about our Sport teams
As a Health & Wellbeing Assistant you’ll be joining our Glasgow Life Sport team, delivering our Live Well Community Referral Programme on behalf of all Glasgow Life teams. You will play your part in encouraging people to live a healthier Glasgow life by supporting people to take part in a variety of cultural and sporting activities on their doorstep, promoting inclusion and wellbeing throughout the city.
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
Live Well Community Referral offers a means of enabling health professionals, housing organisations, the police, social work and social care as well as a host of community organisations, to refer people to local, non-clinical services and activities. As a Health & Wellbeing Assistant you’ll be an integral part of the team by being the first point of contact to the programme for referrers and participants. You will process referrals and liase with the Health & Wellbeing Advisers to assist them in managing their caseload and will support people over the telephone to improve their wellbeing by providing information on a wide range of activities including arts classes, craft sessions, group learning, volunteering, digital support, green gyms, health walks, sports/fitness classes and book group. You will also support people to access these activities by supporting them to book, making calls to group leaders on their behalf and then following up by telephone to see if they attended or need further support.
You will report to the Health & Wellbeing Development Officer and work alongside a recently established city-wide team of Health & Wellbeing Advisers.
The candidate
If you’re interested in joining us as a Health & Wellbeing Assistant, you’ll need:
An excellent telephone manner and the ability to listen effectively, patiently and build rapport in order to provide wellbeing support to people from a wide range of backgrounds Experience of general administration, and up-to-date IT skills including the proficient use of Word, Outlook, PowerPoint, and Excel
Experience of using database software and an ability to accurately record and maintain sensitive participant information
Excellent organisational and planning skills and an ability to prioritise workload effectively
Ability to navigate online resources to research services and provide up to date information
You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you if appropriate to your role.
This role is mainly working 9am – 5pm although some evening and weekend work may be required.
If offer is made to internal employee (Glasgow Life or Council Family), at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substantive grade within the council family.
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 23rd June and interviews are provisionally scheduled for w/c 8th July.
Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
Application packs
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.
Packs will be posted out to you within 3 working days of receiving your telephone request.
Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.
Further Information
For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us
