Helpdesk Administrator

Job Title: Helpdesk Administrator

Location: Preston, Lancashire.

Salary: £23,795 - £26,000 dependent on experience.

Do you thrive on delivering excellent customer service and helping clients?

Are you looking to join a busy, face paced and growing business?

Due to continued growth and company success over the last 12 months we are looking to recruit a highly organised and customer focused Helpdesk Administrator.

The successful candidate will be joining an established and friendly team as an integral part of the office.

The Helpdesk serves as the primary point of contact for the business. Helpdesk Administrators play a crucial role in managing all incoming communications effectively via phone & email in a timely and professional manner, providing comprehensive administration to the contract via a CAFM system and liaising with the client, operatives, service managers and contractors all whilst providing a high level of Customer Service.

Roles and responsibilities:

- Answering calls and emails promptly and courteously, maintaining a high standard of customer service.

- Logging, assigning, updating & closing all tasks using the CAFM system (JobLogic) with the given SLA requirements.

- Monitor and manage the KPI’s and communicate with the operatives for awareness.

- Monitor email inboxes with a quick response & action.

- Liaise with management to provide updates on call outs and emergency jobs.

- To ensure messages are taken accurately and passed on to the appropriate persons quickly.

- Maintain spreadsheets daily and to ensure accuracy.

- Liaise with operatives to provide purchase orders and updates on works.

- To manage workload efficiently and to meet deadlines.

- Produce Reports to provide to Contract Managers

It should be noted that the above list of duties and responsibilities is not necessarily a complete statement of the duties of the post. It is intended to give an overall view of the position and should be taken as guidance only.

The ideal candidate:

- Minimum of 12 months experience within a busy and fast paced customer service role using telephone systems.

- Experience working in or with Facilities Management.

- Highly organised and ability to manage multiple tasks at once.

- Confident in using all Microsoft Office applications.

- A team player with excellent communication skills.

- Excellent customer service and ability to build relationships.

Company Benefits:

- 32 days holiday (inc bank holidays).

- Sick pay.

- Annual salary review.

- Clear career progression as the business grows.

- Annual team event/celebration.

- Full in-house wellbeing support service.

Unfortunately, due to the high volume of applications we receive for each vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.

Disclosure Barred Service checks - DBS – as part of our Conditional Offer of Employment you may be required to undergo an Enhanced DBS Check - these checks are done when your employment with us means you are likely to encounter children or vulnerable adults, in your daily work. This requirement will be discussed with you as part of any pre-screen we undertake and you should be aware that any offer could be rescinded, dependent on the results.

Applications- If you have already been considered for this role and have been unsuccessful, please don’t apply again.

Job Types: Full-time, Permanent

Pay: £23,795.00-£26,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Financial planning services
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bamber Bridge: reliably commute or plan to relocate before starting work (required)

Experience:

• Telephone Customer service: 1 year (required)
• CRM software: 1 year (required)
• Facilities management: 1 year (required)

Work Location: In person

Reference ID: Helpdesk Admin