Helpdesk Administrator

Helpdesk Administrator
Liverpool
£25,000 + excellent benefits
Monday - Friday
My client based in Liverpool is looking for an experienced Helpdesk Administrator to join their team. You will be working on a full-time basis and will be expected to play a key role in their story and join a dynamic market leader at its time of development.
* Providing telephone and ticketing 1st level customer support and triage of support tickets to the relevant support teams/functions across our business
* Assess the impact and urgency of tickets and gather the appropriate information for the type of Incident / Request
* Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently
* Support the Team Manager towards continued improvement of team process and customer experience
* Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout
* Proactive and accurate communication to customers on incident and request ticket progress
* Act as a central point of contact between the customer and the company, providing an interface for other functions such as Change Management and Incident Management
You will be working on a rotation one week doing 7-3 and the week after 9-5 with an early finish on a Friday which will depend on your starting hours.
If you feel you have the relevant experience, please apply today!

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