Address
Form of work
SalaryIT Helpdesk Analyst
Located: Tower Bridge, Central London
Type: Permanent
Salary: £20,000 – £23,000
Exciting opportunity for a Helpdesk Analyst to join an established Top 20 UK chartered accountants.
This role would be suitable for a recent graduate or someone with a year or so experience. Training will be provided with a goal to progress within the company.
Key Responsibilities:
- Managing your jobs on our helpdesk system and providing support to our end users
- Responsible for escalating problems you cannot fix on your own
- Assisting with Mimecast content checking
- Troubleshooting basic printer problems
- Setting up IT equipment in meeting rooms
- Rebuilding desktops and laptops with hardware and software including OS
- Setting up computers, laptops, telephones, and other desk based hardware
- Ensuring machine/application patches are up to date
- Rebuilding and renaming computers
- Troubleshooting backups when there are problems
- Working with our IT Supervisor and Senior IT Manager towards Cyber Essentials Plus
- Providing occasional out of hours support (1st line)
Training:
- Training will be provided in any apps specific to us to allow 1st/2nd line support
- Our Knowledgebase contains a wealth of info relating to our apps and network
- We support our team members in gaining MS qualifications which relate to their role in the business and allow them to add value to the team.
Benefits:
- Study Package, including TOIL (Time off in Lieu)
- 28 days holiday (including bank holidays)
- Discretionary Christmas shutdown not counted as part of holiday entitlement
- The ability to ‘purchase’ extra days leave in salary sacrifice
- Private medical insurance at discounted rates
- Private medical insurance (Assistant manager and above)
- Private dental cover at discounted rates
- Subsidised corporate gym membership at Fitness First
- Life assurance (4x salary)
- Season ticket loan (for travel)
- Enhanced Maternity & Paternity pay
- Pension Scheme arrangements
- Employee discount platform
- Cycle to work scheme
- Electric car scheme coming soon
