Helpdesk Coordinator | Porton Down

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities.
Contract Type: Full Time
Location: Salisbury, Wiltshire, SP4 0JQ
Working Hours: 37.5 hours Monday to Friday
Salary: £24,000 to £28,000 dependent on experience
Here at VIVO we are currently recruiting for an Administrator who will ensure high-quality data production whilst providing advice and support to the team.
This is a pivotal role in the brand-new Customer Services Helpdesk team, where you will be responsible for delivering excellent customer services, by managing scheduling of maintenance works across the Built Estate.
Within this role you will;
• Handle inbound calls in a professional manner
• Coordinating delivery of both reactive and planned works to onsite team operatives
• Handling incoming emails
• Raise and manage Service Requests in CAFM system
• Process purchase orders upon request
What you'll need to do this role
You will be committed to delivering excellent customer service whilst maintaining a high level of quality and accuracy.
This role will include data processing and management to monitor business performance and compliance so it is desirable that you have experience in MS Excel, Maximo or other bespoke IT systems.
It is desirable that you have experience of operating within either an MOD or Construction/Property Maintenance environment.
You must be able to pass SC Clearance to be considered for this role.
You must be a British National to be considered for this role.
What we offer
• Up to 6% contributory pension scheme
• 25 Days annual leave
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.