Helpdesk Coordinator

Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London?

• Contract: 6 Months FTC
• Location: Raynes Park, Wimbledon (SW20 0BA)
• Salary: £24,000 to £26,000

We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management.

Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia.

Reed’s property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio.

Day to Day of the role:

• Manage the property helpdesk email account, addressing all maintenance issues and potential complaints.
• Take frontline calls from Reed offices regarding emergency property maintenance.
• Log calls on the property database and book contractors to attend to onsite problems.
• Follow up on the progress of jobs and ensure timely resolution.
• Collate quotes and obtain necessary sign-off/authorisation.
• Check and code invoices for payment.
• Compile reports using data from the database and perform ad hoc administrative tasks as required.
• Maintain contracts on all services for the property portfolio.
• Ensure all properties comply with Fire and Health & Safety regulations.

Required Skills & Qualifications:

• Energetic and organised with a practical approach to problem-solving.
• Thrives under pressure and is skilled in issue management.
• Professional demeanour with excellent communication skills, especially on the telephone.
• Ability to be assertive and persuasive when dealing with external contractors.
• Determination to resolve issues swiftly and effectively.
• Strong computer skills and excellent attention to detail.
• Ability to prioritise tasks to address the most urgent issues promptly.

Benefits:

• Competitive salary
• Opportunity to work with a well-established and respected organisation.
• Experience in managing a diverse and international property portfolio.
• Be part of a dynamic and supportive team.
• Ability to buy more holiday on top of your 25 days
• Your own Microsoft device enabling you to work from home or the offices - wherever you work best
• Dedicated digital learning platform supported by our experienced in-house learning and development team