AddressAt Anabas, our vision is simple. We believe in providing forward thinking Facilities Management solutions, with real passion and providing our diverse and well-established client base with a world-class service that is tailored to their individual needs.
Anabas is currently seeking to employ a full time Helpdesk Coordinator member to join our fast-paced team, based at a beautiful landmark building at London Blackfriars.
This role will be the main contact for all operations onsite, making sure we build good relationship with stake holders and ensuring PPM's & set-up information for teams is captured, booked in, and distributed. Part of your responsibilities on the Helpdesk will be:
- Ensure all calls for Helpdesk and Switchboard are answered in accordance with call handling procedures, ensuring that all requests, queries are handled professionally and effectively to provide and promote a high standard of customer service.
- Liaise with sub-contractors and suppliers keeping records up to date. Rquesting quotes and issuing POs as required.
- Deal with requests in conjunction with other members of operations teams.
- Coordinate messages, appointments, and information to relevant stakeholders.
As a Helpdesk Coordinator you will also provide a friendly and proactive service to our customers and clients, to ensure calls are correctly directed, queries are logged with detailed notes which outline the issue.
We will in turn provide you with:
Benefits include:-
- Employee Assistance Programme - Anabas employees have access through health assured to support and advice on a variety of issues that can impact life.
- Access to Life Assured App - Anabas employees have access to a multitude of resources to aid health and wellbeing.
- Recognition and Reward scheme -Mangers can highlight work well done with a financial reward of varying amounts.
- Cycle 2 Work scheme - A great way to purchase a bike & accessories whilst spreading the cost through salary sacrifice (annual income dependant).
- Recommend a friend scheme - Nominate a new Anabas team member to join our already talented team and receive a referral payment.
- Company events
- Training & development opportunity.
Working Pattern
Mon to Fri 40 hours per week on rotation
7am to 4pm with 1-hour unpaid lunch (Week 1)
10am to 7pm with 1-hour unpaid lunch (Week 2)
8am to 5pm with 1-hour unpaid lunch (Week 3)
9am to 6pm with 1-hour unpaid lunch (Week 4)
Rotation could change depending on team changes (sickness/holiday) **
Sound like the job for you? We look forward to receiving your application soon!
