Helpdesk Support

Since 2021, Capita has been working in partnership with the Royal Navy to deliver best in class training services. The partnership (Selborne/Team Fisher) is responsible for training the Navy of tomorrow and to train for the next generation of digital battlefield.
You will support the operation by providing helpdesk application support to Selborne-Team Fisher. You will provide a wide and varied range of technical and administrative support duties, ensuring the business operates effectively and efficiently to successfully deliver on goals.
This role will be mostly be based between home with travel to our office in Upavon on a weekly basis with occasional visits to other sites.
No previous experience required - this is a great opportunity for someone looking to get in to IT Support.

Job title:

Helpdesk Support

Job Description:

What you’ll be doing:

• Providing IT/technical/Helpdesk Support on internal systems and applications
• Managing and maintaining user accounts and applications to support business requirements and permissions for users
• Reporting, Recording and Communicating incidents, impacting business critical systems and applications
• Supporting the operation by providing application support – technical support duties
• Managing the MOD net Cloud and UK Cloud Services following appropriate training
• Maintaining Multiuser Mailboxes, SharePoint and field queries

What we’re looking for:

• Good general working knowledge of IT – Office 365 and Microsoft Applications
• Good communication skills via the telephone and face to face
• IT helpdesk/1st Line Support experience, would be an advantage
• Logical minded
• Good team player with initiative
• Must be able to obtain uk SC security clearance

About Project Selborne:

Project Selborne is a wide scale, 12 year transformation of Royal Navy Training. The contract worth GBP 1 billion was awarded in December 2020 to a consortium led by Capita to deliver and modernise training for the RN. The consortia of partners known as Team Fisher includes Raytheon UK, Elbit Systems UK, Fujitsu and University of Lincoln together with 14 other UK-based suppliers.

Our ‘one team’ philosophy is about collaboration and openness, key to the success of this programme. We are looking for people with the talent and experience who can help shape better outcomes for our customers. We are using our expertise in digital transformation to review service design, modernise courses and deploy cutting edge technology to enhance courses including synthetic training (simulator) systems and data analytics. This programme is a shared endeavour working alongside the Royal Navy’s Training Management Group (TMG) as a single integrated team. Together, we will address challenges and collectively improve outcomes for sailors and marines at scale across the naval enterprise – something we are proud to be part of over the coming years.

What’s in it for you?

• Offering a salary of £21,778 pa
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Excellent training on offer
• Working between home and our offices in Upavon, Wiltshire and Portsmouth.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Upavon

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent