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Form of work
SalaryCompany – Leading Equipment Hire Company
Job Title – Hire Desk Controller
Location – St Albans
Salary - £28000 - £35000 per annum
On behalf of our client, we are currently recruiting for a Hire Desk Controller to ensure that all interactions between, customers, the Accounts Department and outside services run as smoothly as possible. Hire Desk Co-ordinators receive all orders, exchanges and collections through email and phones directly from the customers. The primary goal is to effectively and efficiently manage customers’ needs while maintaining the high professional standards of the company. In addition, they will from time to time perform clerical duties to keep all paperwork up to date. The Hire Desk Co-ordinators are expected to maintain sound product knowledge and ensure they are up to date will current plant pricing and transport costs.
Key Duties:
-To take all orders either over the telephone or via email and process accurately and efficiently.
- To deal with all exchanges accurately and to make sure all relevant paperwork is completed correctly with all relevant information and as much detail as possible.
-To arrange collection of off hires accurately.
-To inform the Hire Desk Manager of any unusual orders giving as much time as possible to get these orders processed and organised.
-Listen carefully to customers’ requests and monitor and process accordingly.
-To speak clearly and politely at all times.
-To ensure all telephone calls are answered promptly.
-To ensure all delivery and collection charges are costed accurately and according to specific customers’ terms.
-To have a sound knowledge of hire software.
-Liaise with the Accounts Department of any discrepancies which may arise and keep them up to date with any relevant customer’s issues.
-To ensure all customers’ Purchase Orders are correctly priced and to liaise with them if not.
Hours of Work: Monday to Friday 8.00 am to 5.30 pm
Annual Leave: 20 days per annum plus public holidays and extra days over the Christmas shutdown
