Holidays Manager

We are recruiting a Holidays Manager to lead the National Trust's holiday cottage business in Cornwall. This substantial role will be responsible for a large team looking after holiday cottages across a wide geographical. A key aspect of the role will be successfully managing stakeholder relationships with General Managers and Let Estate teams.

Hours: 37.5 hours per week

Salary: £36,621 per annum

Contract: Permanent

What it's like to work here:To succeed in this role as a Holidays Manager, you will need to have really high standards, be flexible in your approach and have skills that will contribute to our long-term, valuable holidays offer for our varied holiday portfolio. You will need strong organisational and leadership skills, financial acumen and a talent for problem solving.

The successful Holidays Manager will be responsible for a large portfolio of holiday cottages in Heart of Cornwall and South East Cornwall.

What you'll be doing:Reporting to the Area Manager for Holidays in Cornwall, you will be a key member of the Holidays leadership team. As well as managing and growing the performance of the patch you look after, you will contribute to developing best practice in consistency and standards with the team.

You will manage an established team of dedicated Holidays Operation Assistants with your Holidays Operation Assistant Managers working closely with your Compliance Coordinator and other colleagues. You will ensure that our team members feel valued and included as part of the team and equipped to give their best in executing their role.

You will ensure the entire team remains guest focused, achieving the highest quality of guest satisfaction, maintenance and safety. The overall aim is for our guests to be delighted with their stay.

You will need to work in partnership with the General Managers, Estate teams, other colleagues and our external partners to look after the properties and deliver the service agreement.

• Experience in an operational focused management role
  

• Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development
  

• You have experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry
  

• Ability to deliver results through successful cost control balanced with quality and to deadlines
  

• Experience and skills in managing operational budgets
  

• Experience of engaging with a wide range of stakeholders and working with colleagues, experts and external organisations to get things done.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice