About The Role

We are looking for an exceptional Home Ownership Manager who will be responsible for the service delivery to customers that comprise Housing Solutions commercial, leasehold, shared ownership, market rented and key worker rented accommodation. The postholder will be expected to deliver a robust segmentation strategy, understanding the needs of Home Ownership residents through customer profiling and needs analysis.

Reporting to the Head of Development, you will be the key strategic and operational lead in delivering our approach to our commercial properties, home owners, service charges and shared owners, ensuring target income levels are achieved or exceeded and high levels of customer satisfaction are achieved and maintained. You will have experience of developing relationships and have knowledge of existing and future third party managing agents.

About you

You will be the organisational champion and key operational and strategic lead on consultations under section 20 Landlord and Tenant Act 1985, ensuring t is a comprehensive cross-organisational plan in place to effectively and efficiently manage the consultation process including high standards of communication and transparency with our customer base.

You will bring a proven track record of success in a similar role and a drive to proactively deliver. You will have the ability to read and interpret complex legislation, analyse and improve processes to drive efficiency and have excellent verbal and written communication and presentation skills, including public speaking.

You will have experience of managing a team of people and creating a positive working environment by modelling behaviours including teamwork, innovation, inclusivity and ownership.

Housing Solutions is a not for profit housing association rooted in the local community. Our mission is to make our residents proud of w they live and our colleagues proud of w they work. We’re an ambitious organisation striving for excellence in what we do – if you have the same approach to work, join us on our journey.

You’ll need a flexible approach to work, as some occasional out of hours work may be required, as well as a full UK driving licence and the use of a car insured for business use.

The successful applicant will require a basic/enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.

About Us

Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of w they live and our colleagues proud of w they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

Why Choose Us

We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.

Employee Benefits

Our substantial benefit package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.

Our commitment to Learning and Development can be seen across the organisation and aims to bring our future leaders to the fore, whilst supporting our employees to reach their career aspirations by offering in house development programmes and sponsorship through our development fund.

https://www.housingsolutions.co.uk/job-and-careers/company-benefits/

How to Apply

To apply for this vacancy please visit the Jobs & Careers page of our website:

https://www.housingsolutions.co.uk/job-and-careers/

The closing date is 31 March 2024 and we plan to hold interviews on week commencing 15 April 2024.

We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, tfore we look forward to your application as soon as you are ready.

We will not be accepting applications through recruitment agencies for this position.

Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).

For internal applications please apply through the intranet under the Vacancies section.