Address
Form of work
SalaryWednesday 21 February 2024
Salary Range
£71,825 - £84,500
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Homes SeniorProduct Manager - Homes (12-month Secondment)
LOCATIONS:Halifax, Gloucester, London, Leeds
SALARY:National: £71,825 +
HOURS:Full time
WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Homes hub locations.
About this opportunity
Are you eager to work in an exciting product role where making a difference to our customers is central to what we do, whilst building your skills and experience working with a friendly and motivated team? If so, this could be the role for you!
The Homes team collectively own a mortgage book of over £300bn, supporting 2.5m customers to buy their homes, which is the biggest portfolio in the UK. In this role, you'll own an established team responsible for existing mortgage, and constructing personalised engagement strategies and propositions to improve.
The teams remit spans all LBG mortgage brands, from Halifax to Scottish Widows. You'll be crafting both the next phase of the team’s development and how we help Homes meet its ambitions.
Day to day you’ll focus on current mortgage customers with LBG, have responsibility for delivering engagement and retention processes that optimise both commercial and conduct performance. This requires creative thinking, considering the customer, competitor, and regulatory context in addition to defining the business outcome.
In this varied role, you’ll:
- Spearhead the System Migration to significantly lower the bank's technical debt, showcasing leadership in a critical, high-impact role.
- Collaborate closely with legal, risk, and platform teams, ensuring a flawless and compliant transition, while driving efficiency and innovation.
- Lead on the execution and delivery of agreed customer management and treatment strategies, balancing the business, conduct and customer contexts.
- Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and project across Homes.
- Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks.
- Be customer centric in everything that you do.
About you:
- You’re an accomplished influencer at all levels, adept at communicating and with well-developed stakeholder leadership skills.
- You’ll collaborate across different teams, and lead & encourage colleagues to deliver high quality outputs with positive tangible impact.
- You’ll be comfortable taking a both a qual and quant data driven approach to finding opportunities for change.
- You’ll seek out and consider the voice of the customer when defining priorities and output, adept at balancing this with the commercial imperative.
- You’ll provide thought leadership, taking a broad approach, and with a demonstrable record of past process improvement.
- You’ll have experience of leading the design, shaping and successful delivery of multiple concurrent projects.
Diversity is key to our success, and we're committed to building an environment where everyone can provide their best while developing their career - whatever their background or thinking style.
About us
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares!
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
