Hospitality Host

Job Description

Booking.com Transport Ltd is part of the Trips Business Unit at Booking.com. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners, and people, we make it easier for everyone to experience the world. 

The Trips business unit will bridge the Booking.com of today with the Booking.com of tomorrow, leading the evolution from a single-product company to a multi-product offering company with an unprecedented, personalised travel experience at the heart of its success. 

Job Summary 

The Hospitality Host will work together in a small team to make sure Booking employees, visitors, vendors, new hires and candidates for job interviews are warmly welcomed and supported in the reception- and service area of our Manchester Headquarters.

They will have overall responsibility for providing a perfect welcome to Booking guests and providing them with a real Booking.com experience: a friendly, high level, personal, inclusive, responsive and supportive ‘wow’ experience to remember. 

They will need to be proficient at hospitality, and willing to go that extra mile for a high level of service. They will play an important role in people’s first impression of  Booking.com and know how to make a difference.

The Hospitality Host  will be responsible for:

• Have an open and responsive approach to answering questions and handling remarks, complaints and/or demands from all guests and employees
• Act as a central point of contact in the reception or service area, during events this could also be in another area such as the auditorium
• Make all our guests (visitors and colleagues) feel welcome, demonstrating a proactive approach by welcoming and guiding guests when needed
• Assist visitors in the entrance area with checking in to the building
• Think and act from the perspective of the guests, providing a friendly and helpful service
• Take ownership of any questions or issues to resolve these in a pro-active and customer focused manner
• Register incoming reports, questions and complaints and inform the Office Management Team
• Proactively monitor behaviour of visitors and employees, ensuring close communication with security
• Coordinate issuing access badges
• Support in administrative tasks, including managing mail
• Perform other tasks in consultation with manager
• Identify opportunities to improve the office experience and report them as appropriate
• Provide support to the Office Management team when needed and show ownership while performing daily task

As Hospitality Host you will have:

• 1-3 years experience in a Front of House role, within hospitality is desirable
• Basic computer experience with Google/Windows applications
• Excellent English communication skills both spoken and written
• Excellent customer service skills
• Representative and hospitable
• Social with considerate behaviour towards guests
• Communicative and outgoing
• Resilient when dealing with questions
• issues or complaints, demonstrating patience and maintaining composure
• High level of independence
• Team player
• Solution oriented
• Attention to detail
• Flexible (also in working hours) 

Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.