Date: 16 Feb 2024
Location: Bristol Airport, GB
Company: MAG
- Hospitality Host
- Based at Bristol Airport
- Permanent & temp contracts available (seven months)
- Full and part time hours available: 24, 30, 37.5 hours
- Salary £11.75 per hour
For airports, for partners, for people. We are CAVU.
- Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
- Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
- Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
- To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
- Provide assisted service to guests during their stay with business services. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
- A solid background in general customer service, hospitality or retail
- A team player with an absolute first-class approach to customer service
- Numerical and analytical skills
- Computer literate on mainstream PC applications including Microsoft office
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
- Willing to work on a flexible basis
- As a CAVU employee you will have access to some great benefits including:
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- MAG Pension scheme which doubles your contribution
- Fantastic career development opportunities – We are the UK’s largest Airport Operator!
- Tax free Airside shopping in our departure lounge
- Meals on duty
- Free shuttle bus (A1 Flyer) from the city centre to the airport
Please submit your up-to date CV.
Advert will close once sufficient applications are received.