Hotel Assistant Front Office Manager

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Assitant Front Office Manager in Bath. You will genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services team as we believe it is your personality, style and friendliness that makes Apex Hotels 

In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again. 

Role Overview:

 Your responsibilities will include:

• Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts
• Developing and implementing departmental strategies that will grow customer performance and excellence delivery
• High visibility during key guest demand periods delivering a total lobby experience
• Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
• Taking responsibility for dealing with any issues
• Coaching team members to improve and develop.
• Managing the department in the absence of the Front Office Manager.
• Ensuring communication is maintained between key departments
• Generating ideas to drive the business forward.

About you:

You will have excellent attention to detail in order to provide consistent standards. This is a vital leadership role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. The Customer Experience is at the centre of everything you do.You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests . We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Excellent standards
• Self-aware and able to evaluate their own work
• Can lead a team
• You will have previous experience with a Hotel Recepetion at Supervisor/Duty Manager level

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 

• 29 days holiday
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Training and development from day one
• Employee events and celebrations
• £200 referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive …… 

• Contributions to a pension scheme
• Critical Illness & Death in Service cover
• Access to our employee of the quarter and annual recognition schemes
• Long service recognition
• 50% discount in our restaurants
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa discount

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. 

If you are interested,Click apply ! We look forward to hearing from you.

INDHP