AddressWe are looking for an engaging Front of House Porter with a great personality to join our Reception team. As our Front of House Porter, you are often the first point of contact with our guests, you will deliver the warmest Whatley welcome. Flexibility is the name of the game in this role and no two days will be the same - you will work a variable rota that includes morning service on breakfast and afternoons as our porter. Weekend and bank holiday working is involved.
Whatley Manor Hotel and Spa is a luxury 5* hotel that operates like a house and feels like a home. Less than 30 minutes from Chippenham, Stroud, Tetbury and Cirencester, we are commutable from many locations in Gloucestershire, Wiltshire, Bath & Bristol. This beautifully restored 18th century manor House Hotel and spa offers a grown up getaway in the heart of the Cotswolds. Set in 12 acres of beautifully kept gardens, we have 23 individually decorated rooms and suites and a range of dining options including our Michelin starred restaurant ‘The Dining Room’ and Grey's, Whatley’s answer to casual dining. We also have conference facilities, Aquarias spa and gym and our very own 40 seat cinema!
We are AA 5 red star Inspectors Choice Hotel with 4 AA rosettes and are a proud member of the Pride of Britain collection.
Accolades:
Since opening in 2003 we have won many awards for the spa and fine dining. We have retained our 5 bubble rating in the Good Spa Guide. We are leaders of Sustainable Hospitality, a recent achievement being a GREEN Michelin star for The Dining Room and Catey Sustainable Business Award.
Committed to putting our people first, Whatley Manor is a proud member of the Hoteliers Charter, launched in 2020 to shine a light on the wide range of excellent career opportunities that exist in this sector. Learn more at www.hotelierscharter.com.
We have a range of different job opportunities. To find out more about us, please see www.whatleymanor.com/careers. In particular, do watch our ‘hotel film’ on the ‘About us’ page.
The Role:
As our Front of House Porter you will be meeting and greeting our guests, moving their cars and luggage, taking deliveries and keeping our beautiful public areas tidy and the fires lit. You will assist with room service and will be fully aware of the hotel services and local facilities. The Front of House porter role involves mainly daytime hours although some flexibility will be required especially during holiday time. You will be required to work some weekends. Full induction and training will be given. This role begins the day assisting the food and beverage team on breakfast service.
Front of House Porter - Skills and experience required:
- Exceptional guest service skills
- Experience in a customer service role.
- Understanding and ability to provide a 5 star service delivery
- Excellent standard of spoken English
- Clean full driving licence
- Immaculate presentation and a ready smile
- A flexible approach to your day and the ability to work well under pressure
Alongside a competitive salary and attractive service charge which is paid monthly, as Front of House Porter you will enjoy additional benefits: A stunning working environment, flexible pay cycle with access to discounted shopping vouchers through Wagestream, free uniform, free meals on duty, discounts on room rates, food and beverage and spa products, discounts on other Pride of Britain properties, use of our spa and gym, workplace pension, long service awards, a generous employee referral scheme and an employee assistance program. Excellent operational and sustainability training and fantastic career opportunities for those keen to progress. We also enjoy quality time off at Christmas as we close for a few days.
In line with the Asylum & Immigration Act all applicants must be eligible to live and work in the UK.
Job Types: Full-time, Permanent
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Language training provided
- On-site gym
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Tips
Application question(s):
- This role involves valet parking - Our insurance provider requires the job holder to be 25 with a clean driving licence with no convictions - Do you fulfil this requirement?
Work authorisation:
- United Kingdom (required)
Work Location: In person
