Hotel Manager

What we're looking for:

Are you a seasoned leader with a proven track record in the hospitality realm? As the Hotel Manager, we're seeking someone with exceptional organisational skills, a strategic mindset, and a flair for team collaboration. Your ability to inspire and develop a talented team, coupled with a sharp focus on operational efficiency and guest satisfaction, will drive our hotel towards excellence. We value proactive problem-solving, financial acumen, and a passion for staying ahead in the dynamic world of hospitality. If you're ready to lead with finesse, innovate with vision, and play a key role in our hotel's success story, we invite you to step into this pivotal leadership role.

Day in the life of:

Working closely with the General Manager, this role will form a valuable part of the hotel’s senior leadership team. You will be expected to demonstrate a proven track record of driving change, implementing and maintaining high standards and will be a natural leader to our workforce.

Example Key Responsibilities:

• Support everyday activities, planning and assigning work ensuring to always have the right staffing numbers
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s policies and procedures and regulatory requirements
• Help the General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Support the General Manager in preparing weekly revenue forecasts and annual budget preparation
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
• Acting as the hotel’s guest feedback champion
• Responsible for driving and auditing hotel cleanliness
• Line Management for all roles within the hotel, ensuring regular 1:1 meeting’s (see below)
• Responsible for welfare of the team and positive culture
• Driving standards across the hotel (uniform, SOP’s etc.)
• Key part of internal committees regarding the team, community, and guest
• Undertaking project work
• Champion and driver of brand standards and quality assurance performance
• Holiday cover for the General Manager
• Supporting the General Manager with internal meetings including daily briefing meetings
• Responsible for the Health and Safety / FIRE planning and compliance with support from the maintenance team
• Team member coaching/training alongside Line Management duties
• Excellent organisational and leadership skills

Line Management Duties:

• Carrying out HR duties, such as interviewing, 1:1’s, appraisals, and personal development of team members
• Promote teamwork and quality service through daily communication and coordination with other shifts
• Delivering training and coaching to team members. Spotting re-training needs when they arise
• Ensuring the team’s continual development, taking advantage of any training, workshop, and further education opportunities
• Appropriate absence management
• Rota duties, in line with the needs of the business

What you'll get in return:

• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Team member of the month - £100 and Team member of the year - £500
• Uniform Provided
• Competitive pay and package including TRONC
• Additional annual leave and family leave
• Additional pension contribution

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial