Hotel Receptionist

Head Hotel Receptionist - Scotland Live-out

Overview:

We are searching for an adept and meticulous individual to assume the role of Head Hotel Receptionist. As the primary point of contact for our esteemed guests, the Head Receptionist holds a pivotal position in delivering exceptional customer service and ensuring seamless operations at our prestigious hotel.

Responsibilities:

• Guest Relations

- Welcome guests upon arrival, ensuring their needs are met and any issues are resolved promptly. Ensure the Receptionist team maintain the same high standards

- Handle guest inquiries, feedback, and complaints professionally and efficiently.

- Ensure guest satisfaction by maintaining high standards of service and hospitality.

- Manage incoming calls, emails and inquiries efficiently, accurately routing them, assisting with bookings or taking messages as necessary

- Offer comprehensive information to guests and callers, both in person, via telephone and online.

• Operations

- Execute various administrative tasks

- Coordinate and maintain staff rotas with precision

- Support financial tasks, leveraging software as required

- Undertake further administrative duties as directed by management

- Oversee incoming and outgoing mail, bookings and packages.

- Uphold the cleanliness and organisation of the reception area

- Assist in the hotel's day-to-day operations, front desk management, report any housekeeping, and maintenance issues through HOP pms system.

• Management Leadership:

- Supervise and motivate staff to deliver excellent service and achieve performance targets.

- Conduct regular training sessions to enhance staff skills and knowledge in areas such as guest service, safety protocols, and product knowledge.

- Foster a positive work environment conducive to teamwork, collaboration, and employee engagement.

• Financial Management:

- Assist in budget planning and cost control measures to optimise profitability.

- Monitor revenue streams and identify opportunities for revenue growth through upselling, cross-selling, and inhouse promotional activities.

- Ensure compliance, policies and procedures, including reporting.

Qualifications:

- Certification in administration

- Previous experience as a Hotel receptionist or in a similar capacity is preferred

- Proficiency in computer applications

- Exceptional organisational abilities, adept at juggling multiple tasks and prioritising effectively

- Superlative written and verbal communication skills

- Demonstrated expertise in professional telephone etiquette

- Meticulous attention to detail, ensuring accuracy in data entry and administrative functions

This is a full-time role offering competitive remuneration. We provide avenues for professional advancement within our esteemed establishment. If you are an ambitious individual with exemplary organizational prowess, we eagerly await your application. Kindly submit your resume and a cover letter delineating your suitability for this position.

Job Types: Full-time, Zero hours contract

Pay: £13.00 per hour

Benefits:

- Employee discount

Schedule:

- Monday to Friday with weekend availability

Supplemental pay types:

- Tips

Experience:

- Hotel Receptionist: 2 year (preferred)

- Administrative experience: 1 year (preferred)

Language:

- English (preferred)

Work Location: On-site

Reference ID: Head Receptionist McKays

Job Type: Full-time

Pay: From £13.00 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

Work Location: In person

Reference ID: Head Receptionist McKays