Receptionist

A fantastic opportunity has arisen for a Receptionist at our 4* Hotel in Dunkeld.

No experience required.

This is a full-time role working 40 hours per week, 5 days out of 7.

In addition to offering a salary of £12.21 per hour plus approx. We provide a fantastic employee benefits package which includes recommend a friend scheme, free meals when on duty, friends & family discounts on accommodation and food/refreshments at the hotel, employee of the month scheme, free use of leisure club facilities. We can also provide live in accommodation for candidates applying from out of the local area.

Dunkeld House Hotel boasts an unrivaled experience of Scottish country living. Our four-star luxury hotel sits on 280 acres of well-maintained and natural woodland and overlooks the wide and fast-flowing River Tay. We have 98 bedrooms, gym, spa facilities and pool and a selection of conference and event facilities to accommodate weddings, private functions and business services.

The Role:

• Provide an efficient and friendly check in and out service
• Answer telephone calls promptly and direct calls efficiently
• Process out of hours reservations enquiries
• Provide hotel and local information to guests as required
• Complete end of shift procedures
• Assist the reservations team with administration as required
• Ensure the front desk is kept presentable and manned at all times
• Assist in hotel fire evacuations
• Deal with any guest issues promptly and rectify where possible
• Log all maintenance issues as and when they arise

The Person:

• Previous experience of working in a similar role would be preferred, but is not essential as full training can be provided
• Hospitality experience is preferred but not essential
• No qualifications necessary, however a basic understanding of Maths and English is required
• Strong customer service skills, an attention to detail and good communication skills are vital
• Must be smart and well presented