Reporting to the Head of Reception the main job duties will include, but are not limited to:
- Checking guests in and out of the accommodation, dealing with any queries, complaints and requests they may have, handling cash and taking payments where appropriate
- Answering the switchboard in a timely and professional manner
- General administrative duties and daily banking
- Being the first point of contact for all guests ensuring the expectations are met if not exceeded
- Promoting the resort and company through Social Media channels
- General ad hoc duties as requested by your managers
- Previous experience in a similar role would be advantageous but not essential
- The ability to multi task and work calmly under pressure
- A genuine, friendly, natural and outgoing personality
- Good organisational skills and attention to detail
- The ability to work on your own initiative as well as part of a team
- Have a ‘can do’ and positive approach
- Flexibility
- Must be computer literate
- Use of the Leisure Facilities
- Team Member Getaway Program including discounted stays at any of our Resorts
- Access to our Employee Assistance Program, caring for your wellbeing
- Spark Recognition, rewarding outstanding Team Members
- Perks at Work Membership, including discounts and cash back across various sectors
- Great learning & development opportunities including a vast apprenticeship catalogue