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Form of work
SalaryAbout Mortimer House
Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.
Our ethos is inspired by Maslow’s hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces that are exquisite yet unpretentious, centred on helping people connect to what matters to them.
About Maslow’s
Maslow’s is a group of progressive hospitality brands. Our mission is to create a collection of workspaces, members’ houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings.
We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho this March.
House Manager – Assistant General Manager
Role
Then House Manager at Mortimer House is the bridge between the Support Office and the House team. You will be accountable to deliver an organised, profitable, and reputable membership experience by developing and managing a well-trained, motivated, guest-orientated team. Taking pride in ensuring that Mortimer House is welcoming, professional and delivers a positive workplace culture for members and employees. Reports to the General Manager.
Key Responsibilties
- Build relationships with members and guests, attend House Events and act as a host.
- Represent the property in a positive and productive manner to members, colleagues, lenders, investors, and the community at large.
- Be aware of market position compared to local competition and ensure plans are developed to maintain or improve that position as necessary and to maximise revenue.
- To work as a team player at all times and be prepared to be flexible in order to ensure that all operations are always as efficient and profitable as possible.
- Business days and hours are key to this role, with some evenings to attend membership events.
- To ensure that all operating standards are adhered to in order to achieve maximum levels of service and profitability.
- To handle member and guest requests, feedback, enquires, complaints are communicated and dealt with in a timely and appropriate manner to promote and grow a great reputation.
- To ensure any accidents to colleagues, guests or visitors are reported in accordance with the Company procedures.
- To ensure the daily/weekly cleaning rotas for all departments are completed.
- To report any defects and maintenance requirements in the building, plants or equipment according to the Company procedures.
- To implement and lead initiatives to improve efficiencies and other cost control.
- To support the General Manager in setting and managing annual budgets for all members areas in accordance with Director’s projections.
- To collaborate with all Management, including the General Manager, Restaurant Manager, Bar Manager, Executive Chef, Head Chef, House teams and Support Office to create a positive leadership culture to ensure motivation and morale remain at the highest level.
- Collaborate with the People team to decide and deliver all parts of the employee lifecycle, people initiatives, recruitment plans, and employee relations.
- To liaise with Membership and Marketing teams on monthly events programming, any areas that the Membership team are focused on, and to share feedback and requests from Members.
In return we offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
- Great and fun local business partnership discounts
