Date: 28 Feb 2024
Location: Bowmore, GLG, GB
Company: Beam Suntory
- Daily cleaning of The Harbour Inn and Bowmore Distillery Cottages as required
- Provide a daily room cleaning service in The Harbour Inn hotel rooms as required.
- Turnover and cleaning of Bowmore Distillery Cottages as required
- Presentation of The Harbour Inn and Bowmore Distillery Cottages to a premium standard. This includes all communal areas throughout The Harbour Inn and Bowmore Distillery Cottages.
- Laundry – washing, drying, and ironing linen and towels to a high standard.
- Ensure H&S checks are completed as scheduled – Legionella, Fire Safety, etc.
- Check all equipment, lighting etc. is functional throughout The Harbour Inn and Bowmore Distillery Cottages.
- Report monthly meter readings
- Ordering consumable items for the rooms – e.g., slippers, soap, coffee, etc.
- Update team members with relevant hand over information or actions required
- Attend team meetings and lead team projects as required
- Accept and organize deliveries as required
- Liaise with office staff to ensure any property left at The Harbour Inn and Bowmore Distillery Cottages is returned to the correct owner.
- Report repairs and maintenance to the department supervisor and/or manager, Action urgent repairs and maintenance by contacting contractors as required
- Suggest and implement continual improvements to enhance the customer experience
- Assist with Front of House service as required.
- Drive and passion for delivering excellent customer service and experience.
- Excellent communication and interpersonal skills, with a “can do” attitude.
- Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders
- Strong drive with high levels of energy, focus and ambition
- Ability to multi-task in a demanding environment
KEY BEHAVIOUR AND QUALIFICATIONS:
- COMMUNICATION: Communicates effectively with colleagues and contacts.
- RELATIONSHIP BUILDING: Deals with colleagues and internal/external contacts in a professional manner. Works effectively within a team or other work group as appropriate.
- VALUING DIVERSITY: Considers and respects the ideas, circumstances, and feelings of others. Treats everyone with fairness and respect, adhering to the principles of diversity and inclusion.
- PEOPLE DEVELOPMENT: Takes ownership of own performance and development. Assists and supports the development of others.
- COLLABORATION: Works collaboratively with Beam Suntory team with a ‘one team’ attitude.
- INNOVATION & CHANGE: Understands the need for change, demonstrates flexibility and is willing to try new approaches.
- Previous experience within the hospitality, retail and/or tourism sector is desirable
- Previous housekeeping experience is desirable
- Basic computer skills required