Housing Advisor

Our Housing Services Contact Centre (HSC) are looking to recruit 1 Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. We require skilled advisors who can manage and understand customer requests and be able to process and navigate information across multiple applications. This role is the first point of contact for our residents, and covers service areas including repairs, leasehold, rents, estate facilities and general customer enquiries.