Housing Management Coordinator

Specialist Arrears Coordinator

Basingstoke

Temporary, Part time (16.5 hpw, 5 months FTC)

Salary £23,959 pro rata and great benefits including Health Cash Plan!

Home, a place where you belong

This is a great opportunity for a Specialist Arrears Coordinator (that’s Housing Management Coordinator to us internally) to join our team here at Basingstoke Social Inclusion Pathway. As our Income and arrears expert, you’ll focus on arrears management to ensure our customers rent is paid. Working with the Housing Management service, you’ll support our customers to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

Typical day as a Specialist Arrears Coordinator

• Help our customers with managing there housing benefit claims, making sure that these are received on their rent account.


• Working with the team to support customers on their repayment plans.


• Supporting customers with their rent payment methods


• Generating and issuing letters related to the customer’s account.

Fancy going home each day knowing that you have helped change our customers lives for the better. You’ll do that here, working for one of the top 10 Great Places to Work in the UK!

You bring

• Experience in managing rent accounts.


• Knowledge of working within income management and the welfare benefits system


• Experience supporting vulnerable customers from different walks of life.


• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.


• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Our team

You’ll join our manager Sherene, and our Basingstoke Social Inclusion Pathway team, who are super passionate about what we do! Sherene is a true example of how we ‘grow our own’, as she’s on her third career with us having been a Housing Management Coordinator as well as a Housing Manager before stepping into her current Manager role. When not at work she’s chasing after her two wild spaniels!

Job details

• Hybrid Working from home with one day based at our service in Basingstoke.


• Able to use technology for example for making benefit claims and managing the accounts.


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme