Housing Management Coordinator

Housing Management Coordinator

Southampton – Ocean Village

Permanent, part time (18.75 hpw)

Salary circa £22,500 per year (pro rata) and great benefits including Health Cash Plan

Home, a place where you belong

We have fabulous opportunity for you to join our awesome team. We support our brilliant customers who have drug and alcohol addictions, mental health issues and customers who are at risk of homelessness.

They live in a mix of shared and self-contained properties within the City of Southampton. Most of our properties are supported by outside agencies like the Community Mental Health Team, Homeless Healthcare, and the Street Homeless Prevention Team. One property is part of Southampton City Council’s Homeless Pathway.

Typical day as a Housing Management Coordinator

• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.


• Help our customers with housing benefit claims, making sure that these are received on their rent account.


• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void bed spaces within set timescales.


• Ensuring we are health and safety compliant and that maintenance standards are met.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we’re in the top 10 for Great Places to Work in the UK!

You bring

• Experience in managing a Housing Management caseload and overseeing landlord and Housing Management duties.


• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.


• Able to take on a lead role within the team, offering guidance and support to your colleagues.


• The ability to work on your own initiative, positively influencing people from all different backgrounds.


• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.


• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Our team

You’ll join our Manager, Jo Snelling, who has worked here for over 13 years and is here for all your questions and training needs! There are 6 of us in the team with more than 50 years of experience working for Home Group, that’s a lot of knowledge!

We are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’ who love to get together socially too!

Job details

• Flexible working hours – the 18.75 hours can be worked at times that suit you. As long as these fall between our core hours - Monday to Friday 9-5, we are flexible on exact times.


• Based at our service in Southampton, you’ll spend your time travelling around the properties in the SO postcode.


• Able to use technology – you will need a broad knowledge of technology as we use several systems to complete our work. An up-to-date knowledge of reading balance reports, and knowledge of simple accounting would also be beneficial. This role involves ensuring income management is maximised, arrears are kept to a minimum and our customers are supported to stay debt free.


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme