Housing Manager

Housing Manager

Peripatetic London and South East, Hybrid working

Permanent, full time (37.5 pw)

Salary circa £35000 dependent on location and on skills and experience, plus great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in London and the South East. As our Housing Manager you’ll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities, especially as this role is mobile so you’ll jump in to where needs the additional support! You could spend a few weeks on a project in fire safety, or a month dealing with estates, to supporting with rent – loads to keep you on your toes here! You’ll spend your week mixing working from home, with working in our fab new sparkly Liverpool Street office space, and the rest of your time in the community.

Typical day as a Housing Manager

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.  
• You’ll look after a number of patches and neighbourhoods.
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
• Work closely with our fire safety team to close Fire Risk Assessments.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

About You

• Ideally, you’ll have worked in housing before and understand housing management, housing law and universal credit too! However, it’s your ‘can-do’ positive approach that will really impress us so direct housing experience isn’t a deal breaker!
• You’re super organised and methodical in your approach, you’re also a proactive self-starter with solution focused positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can be a challenge, especially when we’re dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates, or from home.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Sonia, our Operations Manager and our peripatetic Housing Manager team. Sonia’s been at Home Group for almost 2 years now, but has 18 years’ experience in the housing sector, and when she’s not in work she loves the gym or dancing, which are just as well given her other passions are food and drink!

Job details

• This is a hybrid role and in an average week, you’ll spend 1-2 days working from home, or an office if you prefer, and the other days in our communities across London and the South East.
• As a mobile worker you’ll have a fair deal of travel visiting our customers and buildings, but the good news is you’ll manage your own diary!
• We do get together regularly as a team, and meet in our sparkly new office space in Liverpool Street
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview 
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! 
• You’ll need a Standard DBS check done and we pay for that. 

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme