Housing Officer

JApplications for this post are through completion of an Application Form which can be downloaded from our website at https://www.castlehillha.co.uk/about-us/jobs-with-us/.

Please note only applications received with a completed Application Form will be considered.

About Us:

A leading provider of affordable housing, based in Aberdeen, Castlehill Housing Association has been providing high quality, affordable homes throughout North East Scotland for nearly 50 years.

With over 2,000 properties throughout Aberdeen, Aberdeenshire and Moray, we meet the housing needs of a diverse range of people, whilst playing a significant role in improving our tenants’ quality of life.

Key Responsibilities:

The post Housing Officer works as part of our Housing Management team and provides a high quality comprehensive front line housing management service to tenants, sharing owners and applicants in accordance with the Association’s policies, sector good practice and relevant legislation.

The post holder will be expected to act as the main point of contact for tenants regarding all tenancy matters including rent payments, anti-social behaviour, estate management and allocations.

This will include:

• Monitor rent arrears and take prompt relevant action to control arrears using the Association’s Debt Recovery Policy.
• Promptly allocate all voids properties, following the relevant procedures, and compliance with relevant allocations policies.
• Ensure that tenants adhere to tenancy obligations and to take prompt and appropriate action where tenancy breaches occur, such as investigating housing management issues or anti-social behaviour.
• Be point of contact to tenants by advising them on matters related to the SST/SSST/PRT, allocations and exchanges, adaptations and housing related benefits, and encourage opportunities of tenant participation, and assist tenants to sustain their tenancies by use of referrals, signposting and maintaining regular contact with vulnerable tenants where required.
• Liaise with Property Services regarding estate management, property damage, repairs, common grounds maintenance, common areas, gardening services, heating concerns and void repairs issues.
• Supervise the work of directly employed and contract cleaners, reporting to the Housing Services Manager for guidance on areas of concerns regarding performance or Health and Safety related issues.

About you:

You will have a good understanding of current housing legislation and ability to work on own initiative and as part of a team. You will have excellent IT skills and are proficient in Microsoft Office Packages. You will hold CIH Level 4 in Housing, or willingness to undertake this qualification, be a member of the Chartered Institute of Housing and hold a current valid Driving Licence.

The full description of the essential and desirable criteria for this role is available in the candidate pack and job profile on our website

www.castlehillha.co.uk/about-us/jobs-with-us

What we can offer to you:

• Contract: Fixed Term until 30 May 2025
• Hours: 35 hours per week, 7h per day
• Salary: Starting at £36,738 per year
• Annual leave: pro-rata 28 days annual leave, plus 9 fixed public holidays - total 37 holidays per year [pro-rated].
• Training and development opportunities.
• We have a flexitime system, and hybrid working available for this role.
• Pension scheme option with up to 5% employee and 10% employer contributions.

If you think you’d like to join our team then please visit our website www.castlehillha.co.uk/about-us/jobs-with-us for further details on the position and for information on how to apply.

For an informal chat regarding the post please contact jobs@castlehillha.co.uk to organise this.

The closing date for applications is 22 May at 12pm. Interviews will be held on 30 May 2024. Please note there is 15-minute test as a part of the interview process. More information will be issued as a part of the interview invitation.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From £36,738.00 per year

Benefits:

• Flexitime
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: Hybrid remote in Aberdeen

Application deadline: 22/05/2024