Address
Form of work
SalaryLOCATION: Patches: London, Luton
SALARY: £32,617.20
DURATION:Permanent
HOURS: 37.5 – Mon to Fri
Purpose of role:
Our client is looking for either an experienced Housing Officer or a Housing Support Worker to provide housing management into various LD services within London, Brighton, Luton, and Kent. You must be a driver with access to own car and can claim 65p per mile when visiting sites.
Daily Duties:
- Monitor allocation referrals and applications from care providers/commissioners’ sign-up new tenants, preparing tenancy agreements and individual welcome packs, co-ordinating the proof of identity process and undertaking right to rent checks.
- Provide guidance and intensive housing management support to new tenants explaining tenancy management, maintenance services, community services and access to any other services they may require ensuring tenants abide by tenancy conditions.
- Submit and monitor housing benefit claims where required and address any issues that may arise including rent arrears, liaising closely with the Revenue and Benefits team.
- Act as advocate for tenants to ensure they can access all key internal and external services.
- Undertake regular service level contract visits, tenancy audits and inspections, identify repair and maintenance issues reporting damaged furniture to designated areas.
- Proactively support tenants who are struggling to sustain a tenancy. This will include, but not be limited to, signposting tenants to welfare rights services, money advice and mutual exchange, and where appropriate volunteering/employment initiatives and offering advice and guidance on keeping the property to a good standard in line with the tenancy agreement.
- Liaise effectively, and develop strong working relationships with, a variety of statutory, voluntary, and private organisations including commissioning local authorities, housing benefit departments, welfare rights services, DWP, charities and debt management services.
- Respond swiftly to enquiries, complaints requests or problems raised by tenants, support providers, appointees, or other related professionals, via email, letter, telephone, or home visit.
- Host or attend Multidisciplinary Team Meetings when necessary and progress any actions with the tenant.
- Dealing with and investigating breaches of tenancy, serving Notices of Seeking Possession where appropriate, always adhering to current housing law and attending court hearings if necessary.
- Report any emergency repairs to the Maintenance Team, liaising closely with the Maintenance Team and external agencies to understand the current position of all voids within your patch.
- On a weekly basis, manage voids, rents, and housing benefit.
- Work with the Tenant Engagement Lead Officer to support tenant engagement.
Essential requirements:
- Demonstrable experience as a Housing Officer or a Housing Support Officer
- Experience of tenancy sign ups, voids, rent arrears and housing benefits.
- Full UK driving licence and access to own car.
Desirable requirements:
- Knowledge of working with those with learning difficulties.
- Enhanced DBS within the last 12 months.
