Housing Options Officer
31/03/2024
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
£32,002 - £40,401per annum
37
Full time
32 days annual leave, plus bank holidays, birthday leave, flexible working and much more
13/03/2024
REQ01732
Job description
- To deliver an excellent customer service which provides the customer with an appropriate and suitable solution to their housing issues and ensures a high level of customer satisfaction.
- To provide housing advice face to face, by phone and online in relation to Housing Options and prevention enquiries to customers in any of the building used by the Royal Borough to deliver customer services.
- To carry out home visits in cases of parental / relative eviction
- To conduct outreach visits at customers home, prison, hostel, hospital, or any other locations in-line with documented procedures
- To assess all homelessness approaches within the Homelessness Reduction Act 2017, Part VII of the Housing Act 1996 and the Localism Act 2011 including cases for acceptance, refusal, or referral to other Authorities.
- To make relevant decisions and issue legally correct decision letters in accordance with the timeframes set out with the HRA 2017 and the housing Act 1996 Part VII
- To provide expert advice and assistance to stakeholders, advocates and customers experiencing housing issues particularly those living in the private rented sector, and to be proactive in the prevention of homelessness.
- To negotiate to resolve landlord/tenant disputes, seeking to conciliate wherever possible and ensuring that all relevant parties are aware of their rights, responsibilities, and remedial options.
- Achieve individual performance objectives, targets and service standards and contribute to the achievement of team plan objectives and targets.
- Manage a caseload and maintain accurate and detailed case file records. In addition, manage priorities and meet individual and service performance targets and deadlines.
- Update and record information accurately and in a timely manner as required, according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.
- 28 days annual leave plus bank holidays and a day off for your birthday!
- Local Government Pension scheme with up to 12.5% employee contribution (depending on your salary) and 16.6% employer contribution.
- Flexible working including a hybrid working pattern for a better work-life balance.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Employee Assistance Programme providing counselling, advice, and information.
- A range of flexible benefits including salary sacrifice schemes and discounted rates for a variety of goods and services.