Housing Services Support Manager

Within our Mansfield accommodation complex, we have a dedicated 16+ service supporting young people who need help and support as they make positive steps to independent living. Either as recent care leavers, unaccompanied asylum seeker or have become homeless for any other reason, we provide a safe, secure place to live where they can receive our support and guidance.

YMCA Robin Hood Group are looking for a Housing Service Support Manager, where you will have responsibility for this specific service area.

The focus for this role is to coordinate and oversee a number of areas which ultimately feed into successful outcomes for our residents and well-maintained properties, managing long-term voids and personal charge collections.

You will passionately share our belief that everyone has a fair chance to discover who they are and what they can become.

On a day to basis, you will

• Lead the team of Youth Support Workers and Senior Youth Support Workers

• Manage the budget for your service area including staffing, equipment, funded projects etc.

• Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard.

• Be pro-active in managing personal charges, housing benefit claims, occupancy, managing periods of voids and working closely with the commissioning team to identify new suitable tenants

• Provide support for incidents and complete investigations to identify learnings

• Manage the KPIs and analyse the data to prepare reports to provide insight on the effectiveness and performance of this service area.

• Drawing on your experience and knowledge to input information for new Bids

• Provide support or project manage newly funded projects.

This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our young people.

Personally, you will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our residents can contribute, belong and thrive.

You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our young people, but also to explore community initiatives our young people can get involved with too.

About You

First and foremost, you will be a brilliant communicator; whether dealing with your staff or our young people, you will be able to inspire, engage and motivate. You will be confident in 1-2-1 communication and in group settings, able to represent your service area at team and wider organisation meetings.

You might already have team leaderships skills from a previous role or looking to make that first step into management, we are happy to support your development.

We are ideally looking for someone with experience of working in housing management and/or supported Housing Services. If you had a recognised housing qualification this would be a highly desirable. Either through experience or qualification, you will have excellent knowledge of the welfare and benefits system, safeguarding, housing and homelessness legislation.

Possessing excellent conflict resolution skills, you will be a clear leader with excellent problem solving skills, be passionate about best practice and driving continuous improvement at an individual and team level for performance.

It is desirable that you have a full driving licence (as travel between our sites is required) but these can be accessed by public transport across Nottinghamshire.

You will need to be confident managing budgets and exploring funding opportunities as well as designing and implementing policies, and reporting.

If you are looking to work for an organisation who cares about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited t

• Comprehensive well-being package
• 23 day annual leave increasing 1 day each year for your first 5 years!
• Flexible bank holidays to take to celebrate the cultural and religious events important to you
• Private medical and dental cashback scheme
• Westfield Rewards for high street discounts
• Regular ongoing inhouse training
• External training to support up to postgraduate level 7 studies to support your development
• Eligible to join the Blue Light Discount scheme
• Workplace pension
• 4 x Life Insurance/Death in Service
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression in an exciting expanding organisation
• £500 refer a friend scheme applicable across the Group
• Reduced school holiday childcare costs at YMCA Camp Williams
• 10% off in our hospitality venues

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.