Hr Service Desk Manager

Join our team!

Our offices are based in London and Macclesfield, linked via good public transport routes. We offer comprehensive learning & development opportunities, and an engaging work atmosphere. They are sociable and open spaces with fantastic restaurant / catering facilities. Lunch subsidies / free refreshments and snacks are offered.

What you'll be doing

Due to internal progression within the HR Team, we are thrilled to announce an exciting opportunity to lead our HR Service Desk team in delivering best-practice HR services!

Do you

• Have strong experience in coaching and developing a team, driving continuous improvement, and providing expert employee relations advice?
• Enjoy collaborating with various teams, contributing to strategic objectives, and ensuring the smooth execution of HR processes?
• See yourself as someone who prides themselves in the delivery of HR Strategic projects?

If you answered yes to the above, we want to hear from you!

As the successful HR Service Desk Manager you will:

• Lead the HR Service Desk Team, ensuring the delivery of high-quality HR services.
• Coach, develop & upskill Line Managers & Operators to ensure that they are confident and competent to handle day-to-day employee relations activity on site (i.e. disciplinaries, grievances, absence, performance etc.).
• Drive continuous improvement and innovation in the HR function, challenging the status quo.
• Provide expert employee relations advice and support, escalating complex cases as needed.
• Collaborate with cross-functional teams to achieve collective People Vision and UK HR Strategy.
• Deliver projects to a high standard in line with the HR Strategy

Working Pattern: Monday - Friday

What can you bring?

Skills & Experience:

• Background in HR ideally with management experience (CIPD qualification desirable)
• Proven ability to handle a range of ER issues.
• Excellent communication and problem-solving skills, with the ability to influence stakeholders.
• Highly organised, detail-oriented, and proficient in Microsoft Office.
• Team player with a flexible approach to work, fostering a warm and friendly environment.

Our way of saying thank you

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
• Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays)
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Why it's great to work for us

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality

Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.