HR Services Manager

Reed HR are recruiting a permanent HR Services Manager on behalf of our client

This role will form part of the People Operations team that sits alongside the specialist areas of Recruitment, Reward & HR Systems, Learning and Development, People and Culture and EDI.

Reporting to the People Operations Manager your responsibilities will include:

• Managing and developing a team of 3 People Coordinators

• Ensure the delivery of a first-class customer focused service that is efficient, effective and right-first time

• Continually drive process improvements, identify issues and solutions, and work with teams across operations to deliver them

• Ensure that all processes, procedures and activities are documented and updated, with particular emphasis on onboarding, leavers, changes and non-employee workers

• Support your own customer group, including HR for HR where advisory level support is required.

• Be (or become) the subject matter expert in all issues relating to visas and immigration including acting as a point of escalation, maintaining compliance with legislation and ensuring processes/policy is updated accordingly

Key experience and competencies

To be successful for this role you will possess the following attributes: 

Essential

• Proven HR work experience within a medium/large sized organisation
• Effective stakeholder engagement
• Highly organised, solutions focused and practical
• Strong reporting/data analytics
• Knowledge of employment law
• Resilient and resourceful

Desirable

• Experience of working in academia, research institutes or healthcare environments
• Experience of using Workday