Hr Shared Services Associate

HR Shared Services Associate/ Stockley Park, Uxbridge/ c£18 per hour

Our client, a global biopharmaceutical company are currently seeking a HR Shared Services Associate to join their team based in Stockley Park, Uxbridge for a Maternity Cover Contract.
You will play a crucial role in managing HR case management through self-service, leveraging technology and digital platforms. Your responsibilities will include triaging tickets, addressing issues directly or escalating to appropriate teams, and collaborating with global teams to provide an exceptional customer service experience. This is a maternity leave cover position.
Key Responsibilities:

• Receive and triage tickets from staff members across 27 countries in the EMEA region.
• Utilise the Service Now system for managing and tracking tickets.
• Process 1st response tickets within the team, addressing issues directly or guiding staff to the online portal when appropriate.
• Collaborate with internal teams such as the Leave and Exit Team, Benefits Team, and Data and Communications Team.
• Provide efficient and effective customer service to ensure timely ticket resolution.
• Utilise a chat function when necessary, but predominantly handle tickets within the Service Now system.

Ideal Person

• Experience in customer service and handling inquiries.
• Familiarity with Service Now is preferred.
• Fluency in French or German is desirable but not essential
• Knowledge of Workday is advantageous, but training will be provided.
• Strong communication skills in English.
• Ability to work efficiently and collaborate with internal teams.
• Excellent organisational and problem-solving skills.

Why apply?

• Opportunity to work in a fast-paced HR Shared Services team.
• Utilise cutting-edge technology, including Service Now and Workday.
• Collaborate with global teams and support staff across 27 countries in the EMEA region.
• Training provided during the initial two weeks to enhance your skills.
• Contribute to a positive and dynamic work environment.

This is a temporary maternity cover contract with the potential to extend, 37.5 hours per week, Monday to Friday, hybrid 3 day s per week in Stockley Park, Uxbridge

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