Working collaboratively with the wider Shared Services team, you will support the new colleague on-boarding process including offer and contract preparation, HRIS set up and maintenance, initiating pre-employment screening process and dealing with general queries via tier 0 and tier 1 via a ServiceNow platform.
You will provide support in dealing with colleague contractual amendments and dealing with the leaver process. You will get involved in dealing with internal customer queries from both colleagues and leaders ensuring you give best practice advice and guidance.
This is a key role where your responsibilities will be varied and will encompass aspects of Employee Relations, Pay and Reward, Induction and Recruitment and Learning and Development.
You will be responsible for:
Acting as an initial contact on basic operational CR issues at employee and manager levels through the full colleague resources lifecycle
Overseeing the tier 0 and tier 1 queries received via Shared Services and triaging them to the appropriate COE
Understanding HR tools and policies, partnering with business areas to ensure best practice, whilst maintaining a pragmatic approach
Support the wider team with projects
Being an ambassador for the Colleague Resources team.
You will have/will be:
Demonstrable skills in Microsoft Word and Excel including pivot tables, Vlookups and formulas
Previous experience as an CR Administrator / Advisor in a fast-paced environment and experience in using the Workday HRIS platform desirable but not essential
Experience in understanding employee relations matters desirable but not essential
Ability to build strong relationships with teams and stakeholders
Ability to apply best practice and a commercial outlook to people issues
Being a fun, team player who works collaboratively for the success of the wider team
Dealing with confidential information with tact and diplomacy
The confidence to be comfortable communicating with colleagues at all levels, flexing your style as necessary
The ability to manage your own emotions in the face of pressure, setbacks or dealing with provocative situations
Excellent organisational skills, always meeting deadlines
A high level of numeracy with good business acumen
A strong attention to detail and following process
Comfortable dealing with ambiguity, fluid situations and changing deadlines
What will you get for this role?
Competitive salary depending on skills, experience and qualifications
Healthcare scheme
A Self Invested Personal Pension Scheme
Holiday allowance of 25 days plus bank holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
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