.Human Resources Services Manager

I am delighted to partner with a London based Institute who are looking for a passionate Human Resources Services Manager who has management experience of looking after a small team to join their growing HR team.
  
 You will lead the dedicated People Hub of 3 focusing on delivering a best-in-class customer experience, providing an effective and efficient end-to-end employee lifecycle service with a drive to achieve continual improvement. This is a diverse role, operationally orientated and fast paced with the need for accuracy and in-depth understanding of policies and processes.
  
Human Resources Services Manager duties:
  

• Managing and developing a team of 3 People Coordinators
• Continually drive process improvements, identify issues and solutions, and work with teams across the business o drive better performance
• Ensure that all processes, procedures and activities are documented and updated, with particular emphasis on onboarding, leavers, changes and non-employee workers
• Support your own customer group, including HR for HR where advisory level support is required
• Be (or become) the subject matter expert in all issues relating to visas and immigration including acting as a point of escalation, maintaining compliance with legislation and ensuring processes/policy is updated accordingly
• Work closely with managers to support performance improvement plans and employee development, ensuring alignment with company objectives
• Lead on initiatives to enhance employee engagement, job satisfaction, and retention

Ideal Candidate will have:
  

• Proven HR Experience, ideally within academia, research institutes or healthcare environments
• Experience of using Workday
• Knowledge of employment law

  
Benefits:
 

• Lovely team
• Hybrid working – 3days office based
• Hours – 9-5pm
• 28days holiday
• 16% pension