Hybrid Working Customer Service Consultant

Customer Service Claims Handler

Location: Eastleigh, Hampshire (Hybrid Working)

Salary: 22,000 per annum (Increasing to 25,000 per annum after 30 months)

Hours: 37 hours per week (Shifts between M-F 8.00am - 6.00pm, 1 in 3 Saturdays)

Contract: Full Time, Permanent

Our client, a well-known and fantastic company to work for, are currently recruiting Claims Handlers to join their well-established team. Their customers and employees are at the heart of everything they do and they have been recognised as a UK Top Employer.

Working within this CUSTOMER SERVICE role, you will help customers who have suffered losses or damage to their home.

You will pride yourself on problem solving, being able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for the customer.

You will need to have a positive telephone manner and provide excellent CUSTOMER SERVICE when liaising with Policy Holders and relevant third parties to provide a high-quality claims service.

Main Responsibilities:

• Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood.
• Make informed decisions regarding paying and rejecting claims.
• Ensure that claims are handled in the correct technical manner, in accordance with policies and procedures.
• Use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation.
• Take ownership of complaints and record details accurately and resolve where possible in line with company policy.
• Compliance with all company and Industry regulations.
• Ensuring you are treating customers fairly and acting in a professional manner.

In order to be successful in this role, you will need to have the following:

• Ability to multitask and prioritise your own workload.
• An investigative mind with strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Positive attitude with a flexible and resilient approach to change.
• Computer literate with the ability to learn new systems.
• Ability to demonstrate a high standard of CUSTOMER SERVICE.
• Ability to work under pressure.
• Ability to use own initiative and work on your own and as part of a team.

In exchange for your hard work and commitment, our client offers the following:

• Minimum 31 days holiday (inc. bank holidays), with the opportunity to buy and sell holidays
• Dental Insurance
• Wellbeing Activities (Yoga, Mindfulness, etc)
• Health Cash Plan
• Health Screening
• Annual Bonus Scheme
• Competitive Pension Scheme
• Life Assurance
• Discounts on a range of retail providers
• And much more!

So, if you are looking to join a company where you will be rewarded for your hard work, apply today!