ICT Business Support Team Leader

Job Title:ICT Business Support Team Leader

Location: South Wales Police Headquarters, Bridgend, Wales

Salary: £27,789.00 - £32,772.00 per annum

Job Type: Full time, Permanent

Closing Date: 5th July 2024 at 15:00

Are you looking for your next career step?

Do you want to be a part of an Innovative Organisation?

About Us:

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure and we rely on cutting-edge technology to support our operations. As a Business Support Team Leader, you will be responsible for coordinating and providing administrative support to the Director of Digital, Data and Technology and on occasion the wider team. We have recently invested heavily into the department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The Role:

We are seeking a Business Support Team Leader to join our dynamic team and lead a small team of staff. The successful candidate will play a vital role in supporting the Administration activities of the Digital, Data and Technology directorate. You will be responsible for providing comprehensive administrative support on a day-to-day basis to the Director of Digital, Data and Technology as well as providing a wider support function when required to the team. The role will ensure administrative functions and process are implemented, managed, and maintained to the agreed standards. This is an exciting opportunity to contribute to the growth and success of the largest police force in Wales.

Responsibilities:

• Managing and coordinating administrative duties for the Director of Digital, Data and Technology and on occasion the wider team.
• Co-ordinate diaries for the Director of Digital, Data and Technology and other Senior managers.
• Arranging travel itineraries, accommodation, and transport
• Coordinating and managing meetings, taking notes, and following up on action points.
• Processing and monitoring correspondence
• Preparing, collating, and distributing reports and briefings
• Providing support to senior management as required
• Ensure administrative functions and process are implemented, managed, and maintained to the agreed standards.

Requirements:

• Must have a good standard of education to at least GCSE A-C Level, including Maths and English or be able to demonstrate equivalent skills and abilities.
• Previous experience in a similar administrative role
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Attention to detail and accuracy in maintaining records and documentation.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• A high level of professionalism, integrity, and confidentiality.
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

Where you'll fit in:

The Business Support Team Leader sits within the Digital, Data and Technology Directorate and reports to the ICT Business Services Manager.

Benefits Include:

• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 days after 5 years employment.
• Flexible working dependant of duties
• Free on-site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment.
• Cycle to work scheme.
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being.

Diversity, Equality & Inclusion:

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.

Please click on the APPLY button to apply directly on our website.

Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support Services, Customer Support, Customer Services, Remote Support, Business Support, Business Support Manager, Team Manager, Team would be a prime candidate of this role.