Ict Service Manager

Devon and Somerset Fire and Rescue Service is looing for an experienced ICT Service Manager as part of our newly formed Business Relationship Team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full-time, permanent basis working 37 hours per week. In return you will receive a competitive salary of GBP40,221 - GBP43,421 (gross) per annum. The role is office based, but there is the availability of flexible working or some home working, which can be discussed with the successful applicant.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

About the role:

This is an exciting opportunity to join our Digital, Data and Technology department, as an ICT Service Manager supporting our new Digital Business Relationship Function. This is a rewarding role allowing you to support the department in providing exemplary customer service and providing knowledge and expertise in this exciting field.

This position will be responsible for managing the lifecycle of several key applications within the services catalogue, including budget planning and management, performance reporting, planning improvements and stakeholder engagement. The position will promote a customer-first approach to service delivery as well as working with external vendors to manage relationships and ensure continued operation, scalability, and security of these applications, implementing and maintaining effective processes for their management, while identifying and implementing improvements.

We are looking for an enthusiastic and proactive individual, with a passion for providing fist class support to customers and playing a key role in a successful and collaborative team. This is a unique opportunity to take up a key role within a challenging and fast paced environment. You will be able to help others develop and opportunities for your own CPD are available.

Find out more:

What we are looking for in our ICT Service Manager:

• Relevant experience in an application or service management role
• Understanding of ITIL best practices and service management principles
• The drive to develop and implement a customer-centric approach to service management, ensuring that services meet the needs and exceed the expectations of all users
• Produce documentation as required, including service level agreements and the drafting and updating of support documentation, service policies and procedures
• The ability to understand business needs and processes
• Relevant experience in an application service management role
• The ability to champion a continuous improvement culture within the team, fostering an environment where user feedback is actively sought, analysed and utilised to refine processes and enhance the customer experience

Closing Date: 2359hrs Wednesday 3 April 2024

If you feel you have the skills and experience to become our ICT Service Managerplease click "apply" today, we would love to hear from you.

You must be eligible to work in the UK.

How to apply:

You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria taken from the ICT Service ManagerJob Description and Person Specification.

• Experience as a Senior Accident Investigator with evidence of conducting complex investigations.
• Excellent oral and written communication skills (including comprehensive and accurate report writing).
• High-level problem solving and analytical skills
• Up to date working knowledge of Fire and Rescue Service activities.
• Holder of Senior Accident Investigator qualification.
• Ability to set personal targets, to be self motivated, caring and sensitive where conditions require.

Our values
As a Service and as individuals:

We are proud to help
We are honest
We are respectful
We are working together

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.