Ict Support Analyst

ICT Support AnalystGBP26,549 per annum - 37 hours per weekPermanent

Witney - Office Based

Do you have fantastic customer facing skills and a desire to help resolve technical issues? Are you an experienced ICT Support Analyst or have the skills to become one? We have an exciting opportunity for you.

About the role

You will be working as part of the ICT Team to provide day-to-day, first line support effectively and efficiently across all Councils and Clients. You will be providing an excellent customer service experience, liaising with customers at all levels to help resolve technical issues both face to face and remotely.

You will need to have a can-do mind set, taking responsibility for dealing with issues and resolving problems whilst working in a fast-paced environment.

We are an open and engaging organisation keen to support people to develop and achieve their very best. We offer a great working environment and agile working, splitting your time between the office and elsewhere!

You will need

• To be educated to A level standard in IT or related subjects or have equivalent experience.
• Have good working knowledge or understanding of PC and Printer Hardware.
• Have knowledge or experience of Microsoft Windows 10 as well as Microsoft Office 365 or Google Workspace.
• Ideally an experience of working within an ICT support role / team and handling 1st line support calls.

Closing date - 8th March 2024

Interview date - Thursday 14th March 2024

For more information about this role please see the Job Description/Person Specification.

Special Conditions

• Ability to travel (use of a car for work purposes)
• BPSS

Who are we

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is a unique place to work - we're a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

What can we do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
• Access to digital financial advice (covering your pension scheme, mortgages and other finances)
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us!

To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.