Job Role Responsibilities
Systems / Software Knowledge – to utilise a range of in-house systems to process customer bookings to meet the requirements requested by the customer
Customs Compliance – to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs
Documentation Management – to ensure for each shipment the correct documentation is raised and received on arrival
UK Arrival Process – to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements
Operational Compliance – monitoring carrier performance to ensure all shipments move as agreed to the customer requirement
Commercial Awareness – to understand and use the current carrier rates to ensure RIF achieve a positive margin
Customer Invoicing – to ensure all invoices raised include all costs incurred and are charged as per the agreed rates
Salary
£35,000+
- New bookings received and actioned according to the instruction from the Customer
- Instructing Overseas Partners of the requirement to arrange new shipments
- Dealing with Quote requests from the Customer
- Tariff Guidance
- Customer First Policy
- Account Setup
- Email management
- Job file raised on in house system for monitoring purposes
- Raising Customs Entries
- Port systems (Claiming UCN’s / Pin Releases / Renom of UCN / Destin8 / CNS)
- Airport systems (Records of Arrival / Cargo Status / SHEDS / ETSF)
- Cargowise – Maintaining milestones, adding the relevant data into Cargowise to ensure the clients reporting and web tracking system are kept up to date, use of Edocs for document management etc.
- Understanding the requirements needed for a Correctly transmitted Customs Declaration
- Customs Procedure Codes (CPC)
- HS Codes (Commodity Codes)
- ATC Procedure (Discount Codes / Box 62 / Box 63)
- Duty & VAT Rates (Preference Type – EUR / GSP / REX etc. )
- Written Approval of Instructions for Clearance from Consignee / Customer
Documentation Management – to ensure for each shipment the correct documentation is raised and received on arrival
- Issuing and correctly detailing Collection & Delivery notes
- Completion of Customs Documentation (ATA Carnet / CVED / Licences etc. )
- Customs Reclaims / Amendments
- Release Notes
- MBL/HBL Procedures
- Bank D/O
- Assisting with Filing and maintenance of files and documents – as per Legal Requirements
- Supplier Invoicing retention
UK Arrival Process – to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements
- ETSF / SHED / CFS Record Creation
- Quotation Requests
- Arranging Collections (Airline Shed / ETSF / CFS)
- Booking Deliveries in line with Customer Requirement
- Ensuring correct Vehicle is selected for the Delivery Booking
- Commercial Awareness relating to the subject booking
Operational Compliance – monitoring carrier performance to ensure all shipments move as agreed to the customer requirement
- Attendance and Punctuality
- In House Live Files Operation
- PO / Order Management
- Vessel / Flight Arrival
- Customs Clearance Monitoring
- Collection / Delivery Checks
- Notify/escalate to line manager of any delays / damage (customer)
- Customer Rate Card
- Carrier / Supplier Rates and Validity
- Carrier Selection / Financial Awareness
- Terms of Delivery (Incoterms)
- Freetime at Ports and Airports (Detention & Demurrage / Airline Storage)
- Quotation Requests (Completed Correctly and Accurately)
- Vendor/customer accounting queries, margin
- FXT / SOU
- Customer Credit Limits Pre Approved (Account Setup)
- COD Awareness
- Rate Card Validity
- Invoice Types (Duty & VAT / Freight and UK Charges)
- Credit Notes / queries
- Backup Documentation
- Job Completion
- Demurrage/storage