Import Operator

Import Operator

Import Operator Job Summary:

To be responsible for producing high quality customer service to all our customers, overseas partners and suppliers. Manage your time to ensure that priorities and targets set are achieved.

Import Operator Duties:

• Plan, direct and control all activities on a day to day basis
• Ensure all Consignments are loaded onto computer system prior to arrival / departure either by EDI or manually, checking paperwork for accuracy
• Maintain all files ensuring they are costed and invoiced prior to export, delivery or release
• Obtain relevant information from customers in order to complete customs clearance, deliver or release of cargo
• Keep operational staff & Customers fully informed of any holds, exams or other areas which may cause delay to a shipment
• Responsible for ensuring that all outstanding monies are collected prior to release/delivery of goods with overall responsibility in the collection of outstanding D/V including updating records
• Provide transport companies with the relevant information to ensure customer delivery requirements are met
• Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken
• Maintain effective communication and relationships with overseas offices and partners
• Identify and provide early warning to the manager of the relevant department, on any issues and problems that could have an adverse effect on deadlines
• Liaise where appropriate with other departments to resolve any conflicting issues raised by customers and/or figures
• Take ownership of all accounting issues and queries as and when directed by management
• Assist with insurance claims in line with company procedures as and when requested by management
• Monitor incoming mail and highlight potential problem areas to relevant staff, delegating as appropriate, advising management as and when necessary
• Complete month end routines as directed by manager
• Action other ad hoc duties as requested by manager
• Promote and maintain image, procedures and standards as set and with management

Import Operator