Inbound Customer Support Advisor

Our client is seeking Inbound Customer Service Advisor's to join a busy outsourced customer service team. You will be responsible for handling all calls relation to mobile services. You will be expected to take enquiries as regards to billing on accounts, technical support with handsets, upgrades of tariffs, taking payments from customers, reinstating accounts and logging all calls in full detail on the system.

Subject to a DBS

Job Purpose

• Answer calls both incoming and making outbound calls when required
• Handle customer enquiries
• Manage and resolve customer complaints
• Account administration on contracts
• Identify and rectify faults
• Taking payments
• Resolving billing issues
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures

Generic Profile

• Excellent telephone manner and clear verbal communication skills
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills
• Excellent conflict management skills and objection handling techniques
• Confident personality and skill in striking rapport with the customer
• Basic level of keyboard competence and computer literacy
• Enjoy working within pressurised, target driven team
• Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment.

£10.42 per hour

Opening hours are Monday - Sunday, 8am-8pm

Full time roles 40 hours per week with the benefit of weekly pay (weekly holiday accrual)

On-site training & support provided

These roles are temp to perm for the right candidates following initial 12 week period.