Inbound/Outbound Call Team Manager

Pure Group is a successful business – the market leader and with the best-known brand in a growing sector. We also have more five-star reviews on Trustpilot than any of our competitors.And that means customers know us, love speaking to us and really value the service we offer. Now we’re looking for new telephony agents to join our outbound team as we continue to grow rapidly.With a generous holiday allowance, health plan, free parking and uncapped commission, Pure is a great place to be for job security, it is a company where you can learn, grow or build your career.  So don’t miss out on this opportunity – apply today. Job Title: Inbound/Outbound Call Team ManagerSalary: £34,980 per annum plus commissionHours: 37.5 hours per week (some weekend working required)Benefits:   30 days holiday plus bank holidays. A friendly working environment with free on-site parking. Bupa Health Cash Plan and Life Assurance, upon successful completion of probation. Employee assistance programme, including access to a 24/7 GP service. Auto enrolment into Company Pension, or option for SMART Pension. A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise. Summary Duties and Responsibilities of Role: Lead and performance manage a team of Inbound/Outbound sales agents to ensure individual and team targets are consistently delivered.Develop agents to become the best possible version of themselves at work.Handle administrative requirements of the team in a timely and accurate manner. Support the senior management team to ensure departmental objectives are met.Key Skills Required: Performance management and coaching skills.Strong written and verbal communication skills.Strong time management and organisation skills.Ability to create a strong, positive team culture.Good administrative skills.Personal CapabilitiesProven Track record of: Managing a team in a targeted environment.Delivering consistently against business targets.Thriving in a fast-paced work environment.Personal Attributes: Positive can-do attitude.Ability to work independently and as part of a team.Effective communicator.Change-management capability.Ability to influence others through structured feedback and clear communication.High level of personal integrity.High level of computer literacy, including Microsoft office suite.Please provide your CV together with a covering letter, telling us whether you wish to apply for the Inbound or Outbound Call Team Manager role, why you want to work for our company and what you feel you would personally bring to the role. Your ability to effectively communicate these key points is important to us and therefore failure to meet this requirement will, regrettably, result in your application being rejected.Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.We reserve the right to close this advertisement early if we receive a high volume of suitable applications.