Incident Change Manager

Incident Change Manager
Location: Nottingham - 2 days a week on site
Salary: GBP60,000-GBP63,000 per annum
Our client is a dynamic and innovative Private Equity-backed Telecommunications company. They are looking for an Incident Change Manager to join the team to support the implementation of Service Management and combat and support the resolution of incoming and existing incidents.
As an Incident Change Manager, you will play a pivotal role in ensuring the stability and reliability of their overall telecommunications services. This hybrid role requires a candidate with a strong background in IT Service Management, particularly within the ITIL Framework and Incident Management. You will be responsible for supporting on incidents, implementing service management practices, enhancing existing frameworks, and driving the successful execution of change requests.

Key Responsibilities:

• Respond promptly to incidents, coordinating resolution efforts across various teams.
• Analyse incident trends to identify root causes and implement preventive change measures.
• Work closely with cross-functional teams to implement and enhance service management practices.
• Collaborate with stakeholders to define and document SLAs and key performance indicators KPIs.
• Evaluate and improve existing frameworks for incident and change management.
• Identify opportunities for efficiency gains and implement best practices.
• Lead the development and execution of change requests, ensuring minimal impact on services.
• Conduct impact assessments and risk analysis for proposed changes.
• Foster strong collaboration with internal teams, vendors, and partners.
• Communicate effectively with stakeholders, providing regular updates on incident and change management activities.

Desirable Skills:

• Previous exposure to telecommunications industry practices or software delivery processes is highly desirable.
• Familiarity with telecom networks, protocols, and systems will be advantageous.

Essential Skills:

• Proven experience in Incident and Change Management, preferably in the telecommunications industry.
• Strong understanding of ITIL framework and its application in a dynamic environment; ITIL v3 or ITIL v4
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to thrive in a fast-paced, collaborative, and ever-evolving environment.

How to Apply: Interested candidates are invited to submit their CVs by clicking apply.
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