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SalaryJob Description
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
Our Maritime team are looking to welcome an Incident Process Improvement Manager for a 12-month fixed term contract to take responsibility for quality assurance, oversight, administration, and functionality of our incident reporting system SeaEvent.
SeaEvent is the CUK designated system of record to document, track and control all technical, marine safety, security, environmental incident reports and guest and crew accidents, to ensure compliance with both Company reporting requirements and International & US HESS regulations
You Will
- Proactively review Ship event report accuracy and event quality assurance through data validation and liaison with Ship and Shore accountable owners, ensuring any follow up actions are captured in event reports and they effectively close out and implement actions
- Control and monitor the access for shipboard and shoreside users determining and assigning appropriate access levels and permissions depending on the role and needs of the business and provide training and on-going support to shipboard and shoreside end users
- Perform User Acceptance Test (UAT) and General Functionality testing prior to the implementation of new releases, reporting on system issues and defects, as necessary.
- Monitors, develops and recommends new features and system enhancements.
- Manages vendor contacts and relationships, representing the needs and interests of CUK as an active member of the SeaEvent Governance Team.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK08 and is offered on a full time, 12-month fixed term contract basis, with hybrid working in our Southampton office, a minimum of 3 days per week.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- A Maritime background, ideally in Deck or Technical is preferred
- Strong technical experience using either a database or incident management system, where you have been involved with advanced reporting, including creation, system Governance and/or system or upgrade implementation
- Confident and engaging communication skills, inspiring engagement and understanding from a range of levels
- Elevated level of analytical skills and attention to detail
- Structured and methodical approach to prioritisation with an ability to hold self and others to account for critical deadlines
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- Home and office-based hybrid working, working with 3 days per week in the office
- Annual bonus
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
#LI-Hybrid
#Job Functions: Quality Assurance; Information Technology;
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About Us
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
