Income Assistant

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role - Income Assistant

Pinnacle Group are looking for an Income Assistant to undertake a range of income collection support duties, to provide a coordinated, flexible, and effective income collection service. The specific support required will depend on the functions of the Service served by the post holder.

Duties/Key Responsibilities

• To support the Income Manager and Income Collection Officers with duties in Income Collection team.
• Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
• Provide support to the Income Team on all income collection tasks including former tenant arrears, garage arrears, leasehold arrears, and Universal Credit/Housing Benefit administration.
• To undertake a variety of defined projects across the service, as defined by Service Managers or at the officer’s own initiative, to support the work of the Housing service.
• To collate, analyse and present data that will support the work of the Housing service.
• To provide administrative support to the Income team, including word processing, filing, photocopying, equipment orders, and scanning and collating documents.
• As directed, provide assistance to Income Officers in collection of low-level rent arrears. To include taking payments, setting up Direct Debits and signposting for specialist advice.
• To respond to customer telephone queries and enquiries coming via the inboxes to the income service, ensuring accurate records are kept of all contact and outcomes.
• To ensure confidentiality is maintained in all matters relating to clients and their records.
• Effective use of IT equipment and software including housing and property management software.

Skills Required

• GCSE Maths & English Grade C or above or equivalent is essential
• Experience working in rent income collection for a housing association or local authority ideal
• Experience in using housing management systems
• Competent using a wide range of Microsoft Office packages particularly Excel, Word, PowerPoint, Teams and Outlook.
• Excellent communication skills (listening, written and oral) with an excellent standard of numeracy and literacy.
• The ability to work alone or as part of a team.
• Can demonstrate strong negotiating and influencing skills
• Aptitude in resolving issues with a customer-focused orientation
• Knowledge of rent income collection for supported and exempt accommodation is desirable.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.