Income Officer

We have an exciting new opportunity for an Income Officer to join our team based in Bristol. You will join us on a full time, permanent basis, working 37 hours per week. In return, you will receive a salary of £33,143 per annum.

Brighter Places developed from a merger between Solon and United Communities Housing Associations in 2021. We manage 3,300 homes for Bristol and surrounding areas and aim to build brighter futures by delivering 1,000 new homes by 2027.

About our Income Officerrole:
As our Income Officer, you will have regular, prompt, and clear communication with customers regarding their rent accounts, ensuring that customers have sufficient, accessible and appropriate ways to pay their rent, and resolve queries on first point of contact.

Key Responsibilities as our Income Officer:

• Proactively manage residents’ accounts, including recharges/sundry debts, shared ownership rent accounts and former tenant arrears, ensuring that residents know what to pay, when to pay and how to pay
• Encourage residents to sign up to direct debit and other payment methods, and issue All Pay cards, promoting a payment culture
• Minimise cases escalating to court or eviction stage through proactive and effective negotiation and mediation
• Visit residents within established timescales to assess circumstances and agree repayment schedules within the arrears recovery procedure
• Liaise with individual residents, Housing Benefit Offices and the Department of Works and Pensions (DWP) on rent and arrears
• Prepare and update information required for setting rents, liaising with the Finance team to rectify errors, trace mis-posted monies including payments kept in suspense
• Maintain appropriate systems and keep appropriate records as required, dealing with correspondence as required

What we’re looking for in our Income Officer:

• Educated to GCSE standard or equivalent with significant property inspection experience
• Income management experience and success in maximizing income/reducing rent arrears
• Experience in working with a range of different agencies or stakeholders and building relationships with them
• A good working knowledge of welfare benefits particularly in relation to social housing
• The ability to manage own time, and plan and prioritise workload
• Excellent IT skills incl. Microsoft Office packages
• Valid UK Driving License and ability to travel independently to visit customers and properties
• Motivated and determined to go the extra mile
• Positive and assertive
• Committed to resolving issues

You will receive the following benefits as our Income Officer:

• A company culture that promotes diversity and inclusion.
• Commitment to continuous learning and development.
• Access to mental health support.
• Subsidised gym membership.

Closing date: 11th February 2024

This role will require a DBS check

If you feel you have the skills and experience as our Income Officer, then please click apply today!

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.