AddressOverview
Income Officer
Location : Bristol, UK
Salary : £33,143 pa
Income Officer
Full time, permanent role
£33,143 per annum
Closing date: 11th February 2024
Are you looking for a place to belong and help others find their way home? We’re looking for a dedicated and motivated Income Officer to help make a difference every single day.
The role:
In this role you will have regular, prompt, and clear communication with customers regarding their rent accounts, ensuring that customers have sufficient, accessible and appropriate ways to pay their rent, and resolve queries on first point of contact
We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.
Although not an exhaustive list, key responsibilities include:
· Proactively manage residents’ accounts, including recharges/sundry debts, shared ownership rent accounts and former tenant arrears, ensuring that residents know what to pay, when to pay and how to pay.
· Encourage residents to sign up to direct debit and other payment methods, and issue All Pay cards, promoting a payment culture.
· Minimise cases escalating to court or eviction stage through proactive and effective negotiation and mediation.
· Visit residents within established timescales to assess circumstances and agree repayment schedules within the arrears recovery procedure.
· Liaise with individual residents, Housing Benefit Offices and the Department of Works and Pensions (DWP) on rent and arrears.
· Prepare and update information required for setting rents, liaising with the Finance team to rectify errors, trace mis-posted monies including payments kept in suspense.
· Maintain appropriate systems and keep appropriate records as required, dealing with correspondence as required.
About You:
Whether you join us to share your skills or gain new ones, to lift people up or learn about yourself, you’ll be valued, challenged and very welcome. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.
Depending on the role, we don’t always require relevant experience and via our Brighter Places University we offer training and mentoring to help you get the most out of your role.
For this role we are looking for individuals who have:
· Educated to GCSE standard or equivalent with significant property inspection experience.
· Income management experience and success in maximizing income/reducing rent arrears.
· Experience of working with a range of different agencies or stakeholders and building relationships with them.
· A good working knowledge of welfare benefits particularly in relation to social housing.
· Ability to manage own time, and plan and prioritise workload.
· Excellent IT skills incl. Microsoft Office packages.
Valid UK Driving License and ability to travel independently to visit customers and properties.
· Motivated and determined to go the extra mile.
· Positive and assertive.
· Committed to resolving issues.
About Us:
· We are a friendly team of just over 100 people and are committed to being a great place to work
· We are a ‘Best Companies Very Good to Work For’ winner in 2023
· We operate a hybrid working environment with a mix of in office and remote working
· We offer 30 days of annual leave + bank holidays + one day volunteering annually + the ability to buy up to five extra days each year (pro rata)
· We offer up to £700 flexi-benefit that can be used towards breaks away, treatments, counselling, fitness activities insurance and many more options
· Pension Contribution of 6.16%
· Company sick pay of up to 14 weeks full pay + 14 weeks half pay
· Interest free employee loans up to £1000
· Development opportunities via the Brighter Places university
· Paid professional memberships and subscriptions
· Plus a whole host of other benefits including; free immunisations, eye tests, discounted bus fares, independent financial advice, an employee assistance programme, fresh fruit in the offices and more
How to apply:
Sound like you? We’d love to hear from you!
The easiest way to apply is via our website https://www.brighterplaces.co.uk/workwithus/ using our application form but your application can be in any format you like; letter, CV, presentation, video, voice note – we will accept all reasonable adjustments to support your application to work with us. Please make sure you include;
o Why you are suitable for the role and how you align with our values
o Your previous experience
o Your qualifications and skills
Please forward applications to HR@brighterplaces.co.uk
If you think you have the right attitude, drive and determination but perhaps not the right experience don’t worry.
At Brighter Places we recognise and nurture talent. We like to recruit both highly skilled, experienced colleagues and those who are looking for get their foot on the ladder; perhaps just starting out or looking for a career change.
If you’d like an informal chat about the position please contact us at hr@brighterplaces.co.uk
We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community. If you need any reasonable adjustments or have any specific needs we can support with in relation to your application please do let us know at the email above.
Brighter Places is a disability confident employer and any applicants who disclose a disability and meet our minimum criteria will be offered a guaranteed interview.
DBS Required
