Income Officer

We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. The service you will work in….You will be working in a friendly, deadline-focused Finance Income Team with different income and housing systems. There will be ample opportunity to liaise with staff from across the organisation, as well as the chance to gain knowledge of all finance income areas. You will also have access to endless learning and development.A day in this role looks like….As an Income Officer at Hestia, you will play a crucial role in our Central Services. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:To ensure that income received into the bank is posted accurately into the rent accounting system. To update and maintain the bank spreadsheet (in Excel) showing receipts posted.To ensure all tenant starters and leavers have been promptly actioned for the respective rent week. (Starters being cross-checked
to the tenancy database (SalesForce In-Form) and to the master rent and charges schedule for correct rent applied.)To review the suspense account monthly, to identify receipts not able to be allocated and liaise with the Senior Income Officer over allocation.To ensure all receipts are filed accurately and promptly.To raise invoices related to rental system tenants and to follow up any non-payment of these invoices.To raise invoices related to survivor-support fund applications for the MSR Team together with supporting documentation. To progress and follow up any non-payment of these invoices.To maintain a progress schedule of invoices raised and paid.To file invoices promptly and accurately.Why Hestia?Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:Experience of working in a busy accounts office.Experience of rent accounting and sales ledger systems.Strong attention to detail.Strong IT skills, including Microsoft Office and use of electronic rent systemsStrong query handling and administrative skillsExcellent communication skills both written and spokenThe ability to build and maintain positive relationships with internal/external stakeholdersBe able to work under pressure and deliver a high-volume workloadCommitted to being a positive contributor to the teamDemonstrate a flexible and proactive approach to workAbility to act as an ambassador for Hestia
and the work we do to support vulnerable adults and childrenKnowledge and understanding of safeguarding issues and ability to address them appropriatelyOur commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.