Income Officer

Responsibilities

• To be responsible and accountable for  administering in accordance with current policies and procedures instalment agreements, service charge reductions, service charge loans or any other appropriate assistance that can be given to your customers to assist them to pay their service charges in an affordable way including referring for debt guidance to organisations such as CAB and DWP
• To be responsible for the management of your own portfolio of up to 1,400 properties, taking sole ownership of the collection of that portfolio whilst operating as an effective team member to contribute to an annual collections targets in excess of £28m. Responding to queries from customers, their representatives and other departments, and to undertake interviews with customers on site, in the office and on home visits in connection with the portfolio.  Attending resident meetings as required.
• To ensure that you are working with customers to maximise income using all available tools, escalation policies, automated and ad-hoc communications.  Managing accounts by extracting data and compiling system reports to identify the highest debtors and maximise collections. 
• Ensuring we are proactively chasing payment, contacting customers to discuss missed payments, and influencing payment by way of persuasive negotiation.  Investigating accounts to trace absconded customers using council tax records, Experian, the electoral roll and Land Registry. 
• Ensure that appropriate action is being taken in accordance with the current policies and procedures. Systematically contacting mortgage companies or other lenders in line with our escalation policy.

Requirements

• Experience of service charge recovery for a portfolio of residential leasehold properties in a mixed tenure environment
• Experience with a housing association or council
• Experience of dealing with debt recovery
• Knowledge of pertinent legislation, regulations, guidance and good practise and how they relate to public sector leasehold management and service charges.
• Knowledge of residential leases and freehold transfers.

Contract 

• Monday to Friday 9am to 5pm 
• 6 weeks office based training after this period 3 days from home and two in the office each week
• PAYE via Umbrella 
• Initial 3 month contract with the opportunity to extend 

If you are interested in this position and meet the requirements APPLY NOW! or ask for OMAR on 0208 138 4125